Privacy Policy

CargoBridge (operated by TONCENT) respects your privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, and what rights you may have.

1. Who We Are

This website is operated by CargoBridge, with TONCENT as the registered operating entity. If you have questions about this policy, please contact us using the details in Section 12.

2. Information We Collect

We may collect the following categories of information:

• Contact details: name, email address, phone/WhatsApp, company name.
• Shipment details: origin, destination, cargo type, weight/volume, preferred mode, timeline.
• Service-related details: sourcing, inspection, QC, photography, freight, and dropshipping requests.
• Technical data: IP address, browser type, device information, cookies, and page interaction data.
• Communication records: messages submitted through forms, email, or support channels.

3. How We Use Information

We use information for legitimate business purposes, including:

• Responding to enquiries and preparing route plans or quotations.
• Providing and managing logistics-related services.
• Improving website functionality, user experience, and service quality.
• Sending operational updates, service communications, or marketing messages (where permitted).
• Complying with legal, regulatory, tax, customs, and contractual obligations.

4. Legal Basis (where applicable)

Depending on your location, we may process personal data based on:

• Your consent.
• Performance of a contract or pre-contract request.
• Legal obligations.
• Legitimate business interests that do not override your rights.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies for analytics, performance, and website security. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

6. Information Sharing

We may share information only when necessary with:

• Service providers and partners involved in logistics execution (e.g., carriers, agents, technology providers).
• Professional advisors (legal, accounting, compliance) under confidentiality obligations.
• Authorities or regulators when required by law or to protect legal rights.
• Potential acquirers in case of merger, acquisition, or restructuring (subject to safeguards).

We do not sell personal data as part of our normal business operations.

7. International Data Transfers

Because logistics operations are cross-border by nature, your information may be processed in countries outside your own. Where required, we apply appropriate safeguards for international transfers.

8. Data Retention

We retain personal data only as long as needed for business, legal, accounting, dispute-resolution, and compliance purposes. Retention periods may vary by data type and jurisdiction.

9. Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or loss. However, no internet transmission or storage system can be guaranteed 100% secure.

10. Your Rights

Depending on applicable law, you may have rights to:

• Access your personal data.
• Correct inaccurate or incomplete data.
• Delete data in certain circumstances.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request data portability where applicable.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

12. Contact Us

For privacy-related questions or requests, contact us at:

• Email: contact@cargobridge.cloud
• Company: TONCENT (operating entity of CargoBridge)
• Website: https://cargobridge.cloud

13. Policy Updates

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last Updated” date on this page.