Privacy Policy
At CargoBridge, your privacy is fundamental to everything we do. This policy explains how we collect, use, and protect your personal information.
Overview
CargoBridge ("we," "our," or "us") is a cross-border supply chain and freight execution partner dedicated to helping e-commerce sellers, brands, importers, and wholesalers manage sourcing, inspection, QC, consolidation, freight, DDP, and dropshipping through one connected workflow.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our platform, or engage our services. By accessing or using CargoBridge services, you agree to the terms described in this policy.
If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
Information We Collect
Information You Provide Directly
- Account Information: Name, email address, company name, phone number, and business address when you register or create an account.
- Service Requests: Shipment details, product descriptions, supplier information, destination addresses, and customs documentation you submit for freight and sourcing services.
- Payment Information: Billing address and payment references (processed securely through compliant payment processors).
- Communications: Messages, inquiries, feedback, or support requests you send us.
Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on pages, click paths, and interactions with our platform.
- Device Information: IP address, browser type, operating system, device identifiers, and language preferences.
- Location Data: General geographic location derived from your IP address.
How We Use Your Information
Service Delivery
Process shipments, coordinate sourcing, manage QC inspections, and execute your freight and DDP logistics.
Communications
Send shipment updates, account notifications, service alerts, and respond to your inquiries and support requests.
Service Improvement
Analyze usage patterns to enhance our platform, improve supply chain workflows, and develop new features.
Legal & Compliance
Fulfill customs documentation requirements, comply with international trade laws, and meet regulatory obligations.
Marketing (Opt-in)
Send relevant updates, industry insights, and promotional content -- only with your consent, and you may opt out anytime.
Fraud Prevention
Detect and prevent fraudulent transactions, unauthorized access, and other malicious activity on our platform.
Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Partners & Carriers
Freight carriers, customs brokers, warehousing partners, and inspection agencies involved in executing your shipments and supply chain tasks -- only the data necessary for service delivery.
Legal & Regulatory Requirements
Government authorities, customs agencies, or law enforcement when required by applicable law, court order, or regulatory obligation.
Technology Service Providers
Trusted third-party vendors who provide hosting, analytics, payment processing, and communication tools -- bound by strict confidentiality and data processing agreements.
Business Transfers
In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction, with appropriate protections in place.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
- Active account data: for the duration of your account
- Transaction records: up to 7 years for customs and tax compliance
- Communications: up to 3 years after last contact
- Analytics data: in anonymized form indefinitely
Data Security
We implement industry-standard security measures to protect your information:
- TLS/SSL encryption for all data in transit
- AES-256 encryption for data at rest
- Multi-factor authentication controls
- Regular security audits and penetration testing
No method of transmission is 100% secure. We encourage you to use strong passwords and protect your account credentials.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data. We are committed to respecting these rights:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Correct inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal data where lawfully permitted.
Right to Object
Object to processing of your data for marketing or certain other purposes.
Data Portability
Receive your data in a structured, machine-readable format.
Withdraw Consent
Withdraw consent for consent-based processing at any time.
To exercise any of these rights, please contact us at privacy@cargobridge.com. We will respond within 30 days. Verification of identity may be required.
International Transfers
CargoBridge operates globally across shipping routes including China to the USA, UK, Europe, Canada, Australia, and the Middle East. Your data may be transferred to and processed in countries where our partners, carriers, and service providers operate.
Where data is transferred outside your home jurisdiction, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by relevant authorities
- Binding corporate rules where applicable
Children's Privacy
CargoBridge services are intended for business users and are not directed to individuals under the age of 18.
We do not knowingly collect personal information from children. If you believe a child under 18 has provided us with personal information, please contact us immediately and we will promptly delete such information from our records.
Our services are strictly B2B and intended for business professionals only.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or industry practices. When we make material changes, we will:
Notify you by email or in-platform notification
Update the "Last Updated" date at the top of this page
Provide at least 30 days' notice before changes take effect
Your continued use of CargoBridge services after any update constitutes acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our privacy team. We are committed to addressing your concerns promptly and transparently.
We aim to respond to all privacy enquiries within 5 business days.
© 2025 CargoBridge. All rights reserved. ยท Backed by TONCENT, established 2017.